Gurgaon woman pays Rs 4,811 for dinner, restaurant refuses to remove Rs 401 service charge despite objection; consumer commission says mandatory service charge violates CCPA rules, orders refund and Rs 31,000 compensation

Livebharatsamachar:

A woman visited a Gurgaon restaurant with friends and was charged an additional service fee. She requested the removal of the Rs 401 service charge, which the restaurant refused to eliminate. After paying the entire bill, she approached the consumer commission regarding the unfair charge. The commission ruled in her favor, ordering a refund and compensation for various expenses.